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Get in touch

Talk to us.

One phone, one inbox, one team in Tirana. Whether you are a traveller with a question, a partner who wants to be listed, or a journalist on deadline — start here.

Before you write

Check if the page below answers it first.

Most enquiries we get already have an answer somewhere on the site — usually faster than waiting for a reply. The list below covers about eighty percent of the inbox in a normal week.

Travellers
General questions

Trip planning, bookings, anything you cannot find on the site.

hello@visit-albania.com
We reply within 24 hours, Monday to Friday.
Partners
Hotels, restaurants, tour operators

Want to be listed, featured, or use the platform tooling?

partners@visit-albania.com
See partner pricing and tiers on the Advertise page.
On the phone
Same-day matters

Cars on the road, booking changes, urgent enquiries.

+355 69 200 0000
Mon – Fri 9:00 – 19:00 · Sat 10:00 – 16:00 (CET)
Office
Tirana, Albania.
Rruga e Kavajës 116
1001 Tirana
Albania

By appointment only — please reach out before stopping by. The team is in the field most days, visiting suppliers across the country.

Response times
How quickly we reply.
  • Same business day — urgent matters on the phone line (cars on the road, booking changes).
  • Within 24 hours — most traveller enquiries to hello@, Monday to Friday.
  • Within 3 business days — partner applications and press requests with a deadline.
  • Within 1 week — long-form trip planning, custom itineraries, anything that needs a real conversation.
Languages
Write in any of these.

The team replies natively in Shqip and English. We answer Italian, German and French within a day, and Spanish, Greek and Turkish within two — sometimes the same person, sometimes a partner we trust to translate. Please write in whichever language feels most natural; we will not ask you to switch.

What we cannot help with

Visa appeals, immigration paperwork, embassy contacts. We are a travel platform, not a consulate — for these matters, please contact your nearest Albanian embassy directly.

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